Customer history
Previous enquiries alongside the current conversation.
For example
A customer first asked about buying a car and now wants a trade-in appraisal. The salesperson can see both enquiries.
Conversation intelligence for dealershipsPRODUCT BRIEF / 2026
Who's waiting for an answer. What buyers want. Where you're needed.
TT-Voice for dealerships: which inquiries need follow-up, what buyers are looking for, and what happens after the conversation. Go from the overview to the customer history and a specific call.
Explore the interactive demoSales · Demand · Lead follow-up · Service
TT-VoiceWaiting for a reply
Who was promised a call back?
Waiting for a trade-in appraisalWhat are buyers looking for — down to the trim?You bought leads. Who did the team reach?Demo · fictional examplesBuilt around the realities of automotive retail
SalesServiceTeam development
TT-VOICE
From the big picture to one customer.
One customer is waiting for a trade-in appraisal. Another wants a trim you don't offer. A third is calling again after a repair. TT-Voice helps you spot these situations and pick up each one with the full context.
Four questions for the manager.
Customers, demand, leads and service. Choose where to start.
01
Who was promised a call back?
Pick up the promise with the customer history and a clear next step.
Open 02What are buyers looking for — down to the trim?
Check whether you have what buyers are calling for.
Open 03You bought leads. Who did the team reach?
See the conversations, open questions and agreements behind the lead list.
Open 04The repair is done. Is the customer's problem solved?
See what the team did and whether the customer confirmed the resolution.
OpenTT-VOICE / INTERACTIVE
Open a situation. See what's behind it.
Only selected workflows are shown here. The screens and examples in this interactive presentation differ from the working TT-Voice product, which offers a much broader range of capabilities.
What else can TT-Voice do?
A few more things TT-Voice can help with.
Missed enquiries
Check which contacts may still need a response.
For example
A customer could not get through. There is no return call in the log yet — an enquiry worth checking.
Team development
Actual conversations to guide feedback and training.
For example
A salesperson explained the vehicle in detail but never offered a visit. The manager has a specific moment to discuss.
Alternatives and competitors
See which brands and offers customers compare with yours.
Customer handover
The next team member can pick up the conversation with the earlier enquiries in view.
Contracts and deliveries
See which enquiries reached an outcome when deal records are connected.
Examples are fictional.
VOICE / TEAM DEVELOPMENT
Which conversations should you review first?
Words are one part of a conversation. TT-Voice helps select calls for review: listen to the recording, check the context, and give the team member specific feedback.
What did the customer need to clarify?
Return to the customer’s question and check whether it was answered.
How did the conversation sound?
Listen to the recording and discuss what helped the dialogue and what got in the way.
Was there room for a reply?
Check whether the team member heard the customer out and clarified their question.
What could the team try next time?
Choose one question or approach to try in the next customer conversation.
These questions guide a joint review. The manager considers the context and decides what to do next.
THE IDEA BEHIND TT-VOICE
The value of a conversation is
in what you do next.
SPEECH / SCIENCE / PRACTICEAU ↗
INTERSPEECH2026
SYDNEY, AUSTRALIA27 SEP — 01 OCT
04 / THE RESEARCH CONTEXT
From speech technology
to business questions.
Anatoly Marchenko is presenting TIMBRE at Interspeech 2026 in Sydney, Australia. The research explores speech emotion recognition across languages.
A
Anatoly MarchenkoTIMBRE author · TT-Voice
Interspeech is an international conference on speech science and technology. TT-Voice focuses on making customer conversations useful to dealership teams. TIMBRE is the author's separate research project. Its publication does not validate or endorse TT-Voice.
Explore the official Interspeech proceedings